A CARE HOME for people with learning disabilities or mental health needs was rated “requires improvement” during the CQC’s latest round of inspections.
Rowan House, in Church Lane, Brentwood, which looks after up to six guests at a time, scored “good” for safety, care and responsiveness, but ”requires improvement” for effectiveness and leadership.
Inspectors, who conducted an unannounced visit in April, said: “The front of the building was not wheel chair accessible and people could not access the back garden due to uneven surfaces.
“Outcomes of relative and staffing experience surveys were not always acted on.
“Quality assurance identified outcomes, action had not always been taken.”
They added that those in leadership positions did not understand how to improve the service people received.
A Rowan House spokesman said staff feel shortchanged by inspectors, and that they should have been awarded a "Good."
They said:“We welcome feedback from the CQC and are pleased to see that inspectors rate the service as safe, caring and responsive; in particular noting that individuals enjoy living here and are relaxed and at ease with staff.
"Given the very positive feedback and content within the report, we are disappointed that the overall rating does not reflect this.
"The health and wellbeing of the individuals we support is our absolute priority and we sincerely believe that the report should have provided an overall rating of good."
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